Player’s withdrawal has been delayed
After an exchange of information and evidence between the player, the casino, and the Complaints Team, the player had received partial payment. The Complaints Team then had decided to keep the complaint open until the full payment was received. Finally, the player had confirmed the receipt of the remaining amount, leading to the successful resolution of the complaint.
The player from Italy sought to recover deposits totaling 3,000 euros from a Curacao-based casino that operated without an AAMS license. Despite having an active self-exclusion in Italy, the casino did not acknowledge it. After reviewing the case, it was concluded that the refund request could not be justified, as the player did not inform the casino of his gambling problem or self-exclusion before requesting a refund.
Player claims non-payment of winnings.
The player, however, insisted that he had not received the full payout. Eventually, the player confirmed that he had received all his winnings. She had requested a withdrawal of 80 euros on 19th March which was declined after 20 days. She confirmed that this had been her first withdrawal attempt and that she hadn’t undergone KYC verification as she had been informed it wasn’t necessary. After the complaints team had intervened, the casino had requested her bank details for a manual withdrawal.
The player from Poland submitted a withdrawal request three weeks ago, which remains unpaid despite the casino’s promise to process withdrawals within three business days. He has repeatedly contacted support about the ongoing delay without achieving resolution. The player from Germany requested Kingmaker Casino to block her account due to gambling addiction, but despite multiple attempts, the account remains open and promotional offers persist. She has made several deposits after her initial request and is seeking a refund and immediate account closure, citing a lack of response and enforcement from the casino. The player from Italy has requested a withdrawal less than two weeks prior to submitting this complaint.
The issue was eventually resolved, with the player confirming receipt of the funds. The player from Germany had been waiting for a withdrawal for less than two weeks. After the complaint was submitted, we had advised the player to be patient as withdrawals could take some time to process, possibly due to unfinished KYC verification or a high volume of withdrawal requests. We assured him that we would intervene if his verified account didn’t receive the approved withdrawal after 14 days.
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They sought a refund of deposits made since June 26, 2024, and the immediate blocking of their account. The complaint was rejected because the casino closed the account within three business days, which was considered an acceptable timeframe for account closure. kingmaker casino login The player from Finland had requested a withdrawal less than two weeks prior to submitting this complaint. After a prolonged wait of nearly three weeks, the player confirmed that he had received his funds. The Complaints Team marked the issue as resolved, expressing readiness to assist with any future concerns. The player from Greece had submitted a withdrawal request less than two weeks prior to contacting us.
Complaint is pending and will be processed in 3d 14h 30m 17s
The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database. All of that, together with other factors considered in our review, has resulted in Kingmaker Casino having a Safety Index of 8.2, which is a High value. This casino is a recommendable option for most players who are in search of an online casino that is committed to fairness.
The casino had cancelled two withdrawals without providing any reason and did not respond to the player’s inquiries about the delay. The player had also expressed concerns about the casino’s player protection measures, claiming that his requests to close his account due to gambling addiction were ignored. After our intervention, the player confirmed that he had received his last payout and thanked us for our support. However, he remained dissatisfied with the casino’s handling of his case. The player from Italy had requested two withdrawals from Kingmaker Online Casino, which had been pending for several days. The player later confirmed that the withdrawal process had been completed.
The player from Spain faces account closure due to an administrative decision, coinciding with €300 in winnings. Despite attempts to contact the casino, she receives no explanation or resolution for the reimbursement of her winnings. The player from Switzerland has been waiting for a withdrawal for less than two weeks. Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Kingmaker Casino.